Terms of use

Who we are

Flippo is a marketplace for teen gear in South Africa: sneakers, consoles, caps, kits, tees, hoodies and accessories. It is run by [Company legal name], registration number [Company registration number], at [Registered address].

Who can use Flippo

• Teens aged 13 to 19 who live in South Africa, and their parents or guardians.
• If you're under 18, a guardian has to link to your account before you can buy, sell or swap. They approve big purchases and payouts, and see your swaps and sales.
• One account per person, with your own email address.

Your account

• Keep your password to yourself. Five wrong passwords lock the account for 15 minutes.
• You can see and sign out every device in Settings.
• If you break these terms or put someone at risk, a moderator can pause your account for 7 days, or we can close it.

Listing an item

• Only list things you own and are allowed to sell.
• Photos are taken live in the Flippo camera. Sneakers and consoles need their serial number.
• Describe the item honestly, flaws included. Fakes are not allowed.
• Each item gets a Flippo Tag: a passport with its photos, serial, condition and owners.

Buying, swapping and escrow

• When you buy, your money is held in escrow. The seller is paid only when the item's Tag is scanned at a Flippo Point and matches.
• If the Tag doesn't match, you get everything back, the authentication fee included.
• Open Market sales carry a commission and an authentication fee. You see both before you pay.
• Swaps inside your Circle are free. A cash top-up is held in escrow until both Tags are scanned.
• Something wrong with an item you received? Open a dispute within 48 hours of the handover.

Flippo credit

• Credit spends only on Flippo. It can't be cashed out.
• You earn a small credit reward on completed swaps and sales. If a deal is refunded, the reward goes back.
• Keeping sale money as credit adds a bonus, and can't be undone.

Chat and safety

• Chat stays inside Flippo. Phone numbers, social handles, emails and payment details are blocked.
• Hand items over at a Flippo Point, never at home.
• Moderators read chats that are reported. Guardians see chat activity, not the messages. More on the safety page.

Leaving Flippo

You can download your data or delete your account in Settings. Deletion waits 14 days so you can change your mind. Some records stay, without your name, because the law says so. The privacy notice lists them.

Changes and contact

When these terms change, we tell you and ask you to accept them again before you carry on.

These terms follow South African law. Questions: [Support contact].