POPIA and your rights

Our information officer

[Information officer name] looks after privacy at Flippo and answers your requests. Email [Privacy contact email]. Registered with the Information Regulator under [Registration number].

Your rights

• Know what we hold about you and why.
• Get a copy. Settings, then Download my data, gives you one file with all of it.
• Correct anything that's wrong.
• Delete. Settings, then Delete my account. Financial records stay for 5 years without your name, because the law requires them.
• Object to how we use your information, or withdraw your consent.
• A person decides. An AI check looks at item photos first. When it isn't sure, a Flippo expert makes the call.

Teens and guardians

Under-18s need a guardian's consent to buy, sell or swap on Flippo. A linked guardian can download their teen's data or ask for the account to be deleted, from the guardian page. The teen is told either way.

How to ask

Download and delete are in Settings. For anything else, email the information officer with your Flippo handle, or ask your guardian to. We aim to answer within 30 days.

Not happy with our answer?

You can complain to the Information Regulator, South Africa's privacy watchdog, at inforegulator.org.za. Their site has the complaint form. It's free.

Read more about what we collect in the privacy notice.